Terms and Conditions
Service Overview
Pure Ease provides laundry, sneaker, and Ugg cleaning services with pickup and delivery options in Westchester and New York City. By using our services, you agree to these terms and conditions.
Booking and Scheduling
Customers must schedule a pickup and delivery through our website or by contacting our customer service. Pure Ease reserves the right to modify or cancel bookings due to unforeseen circumstances. We will notify customers of any changes in advance.
Minimum Order
There is a minimum laundry weight requirement of 30 lbs per order. If your order is below this minimum, the minimum charge for 30 lbs will apply.
Payment Terms
Payment is due upon completion of services. Invoices will be sent after service, and payment can be made online via credit or debit card. Prices may vary based on the type and weight of items.
Cancellation Policy
Cancellations or rescheduling must be made at least 24 hours before the scheduled pickup. Failure to provide timely notice may result in a cancellation fee.
Turnaround Time
Our standard turnaround time for laundry services is 24-48 hours. Express service is available at an additional cost, subject to availability.
Item Care
Pure Ease will follow the care instructions provided by the customer or indicated on the garment label. We are not responsible for any damage that occurs due to faulty care instructions or pre-existing conditions such as fabric weakness or stains that cannot be removed.
Lost or Damaged Items
Pure Ease will take utmost care with your belongings. However, in the rare event of loss or damage, our liability will not exceed 10 times the cost of cleaning the damaged or lost item.
Liability for Special Items
We offer special care for delicate items such as sneakers and Uggs. Customers are encouraged to inform us of any special requirements when placing the order. We are not liable for wear and tear on such items due to age or condition.
Customer Responsibilities
Customers are responsible for ensuring that their laundry does not contain any hazardous materials (e.g., sharp objects, flammable items). Pure Ease will not be held liable for any damage caused by such materials.
Service Limitations
Pure Ease reserves the right to refuse any items that we deem too delicate, unsafe, or unsuitable for our cleaning processes.
Promotions and Discounts
Promotions, discounts, or coupons must be applied at the time of booking. They cannot be applied retroactively. Pure Ease reserves the right to modify or discontinue promotions at any time without prior notice.
Privacy Policy
We value your privacy and will protect your personal information in accordance with our privacy policy, which outlines how we collect, store, and use your data.
Amendments
Pure Ease reserves the right to update or modify these terms and conditions at any time. Customers will be notified of any significant changes, and continued use of our services implies acceptance of the revised terms.
Contact Information
For any questions or concerns about these terms, customers can contact us at 833-283-3273